RAY · All Software

Everything RAY can do for your community

One white-label platform for residential communities, offices and mixed-use destinations: services, bookings, access, leasing, payments and engagement, in your own app.

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Services & Requests

Everything members ask for, tracked from the first tap to the last update.

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Issue Reporting

  • Enable members to report an issue and stay up to date on the progress of their tickets
  • Default issue types covering IT, electrical, mechanical and general matters
  • Add new issue types or configure issues per type
  • Assign reported issues automatically and/or manually to the right stakeholders
  • Update status and let all relevant stakeholders communicate on each issue
  • Let members rate the level of service they received
  • NewActive submissions dashboard to see open work at a glance
  • NewReassign issues and change managers on the go from the app
  • Archive issues and export reports with all their details
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Request Forms

  • Enable members to send requests and follow their progress
  • Build your own request forms, with custom questions, statuses and audiences
  • Assign requests automatically and/or manually to the right stakeholders
  • Update status and let all relevant stakeholders communicate on each request
  • Handle move-in and move-out requests
  • Archive requests and export reports with all their details
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Delivery Management

  • Automate and manage deliveries from third parties to community members
  • Delivery operators log parcels and members are notified to collect them
  • Keep a full record of every delivery
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Shops & Food Ordering

  • Enroll food outlets and shops (restaurants, cafés and more)
  • Outlets manage their own menus, and process and track orders
  • Members order and pay directly from the app, for delivery or pick-up
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Spaces & Bookings

Meeting rooms, amenities and courts, booked from a phone and shared fairly.

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Bookings

  • Members check availability and book a space from their mobile phones
  • Create and categorize bookable spaces (meeting rooms, communal spaces, training rooms, courts)
  • Set booking and cancellation policies, and pricing, for each space
  • Get notified of the setup and amenities required for each booking
  • Add booking forms with your own questions to any space
  • NewBookings calendar: a whole day of bookings, space by space
  • NewBooking limits per day, week or month under a booking policy
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Space Displays

  • Mount a screen or tablet outside a room to show its live availability
  • Connect each display to its space in seconds with a display code
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Access & Security

Visitors, residents and guards connected, with the gate always in the loop.

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Visitor Management

  • Review, approve or reject visit requests submitted by your members
  • Hosts send QR code invitations that grant their guests access to the community
  • Link the administration, security guards at the gates, hosts and guests together
  • Add visitors to blacklists and whitelists, by email, phone number or ID
  • Add a second level of approval for sensitive areas
  • NewApprove only some of a visit's visitors, with a reason sent to the host
  • NewVisitor ID checks for national IDs, residencies and passports from Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain, Egypt, Lebanon and Syria
  • Monitor visitor activity, access logs and analytics from the dashboard
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Digital ID Card

  • A digital ID card in the app that identifies tenants
  • Check in to areas, and integrate with the access system for seamless digital access
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Security App

  • One place for guards to check visits, tenants, bookings and subscription passes
  • NewLook up a tenant to check them in at the gate
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Property & Leasing

Your portfolio, units and tenants, kept in one place.

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Property Management

  • Define projects, buildings and units with all their details
  • Group units into categories, with unit counts per category
  • Receive move-in and move-out requests
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Lease Management

  • Add tenants to units for specific periods of time
  • Manage contracts, payments and tenants digitally
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Marketplace

  • List properties available for rent
  • Receive viewing and booking requests from interested members
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Payments & Billing

Invoices, subscriptions and in-app payments, with reminders that go out on time.

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Invoices

  • Create and send proforma and regular invoices for approval or payment
  • Keep a catalogue of billable items to invoice from
  • Notify and remind members of their payments on time
  • NewDue-date reminders and invoice notifications
  • NewMembers pay by bank or money transfer and attach their proof of payment
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Online Payments

  • Direct credit card payments by integrating your payment gateway
  • Apple Pay and Google Pay, where your gateway supports them
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Subscriptions

  • Monetize with subscription packages and passes
  • Tailor packages that include in-app features and external services
  • One-time or recurring, time-based or quota-based subscriptions
  • Let members subscribe on behalf of others
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Communications

Reach the whole community, one group or a single tenant, and know it landed.

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Broadcasts

  • Push or schedule notifications to all members or to specific groups
  • Send a message, a multiple-choice question or a star-rating question
  • Attach an image, a file or a video
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Notices

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  • Create and send formal notices to specific users
  • Attach a document to each notice
  • Notify users as soon as a new notice is sent
  • Track which users have viewed the notice and when
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Highlights

  • Highlight relevant and important announcements on the home screen
  • NewHighlights that open an external link
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News

  • Publish categorized news to community members
  • Let members share their opinion through discussion threads
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Directory

  • Display emergency and service phone numbers
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Relevant Links

  • Link to relevant external sites and apps
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Community & Engagement

Events, offers and conversations that turn a building into a community.

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Events

  • Organize events that members can reserve, register for (also via external links) or follow
  • Members add events to their preferred calendars
  • Discussion threads to network before, during and after the event
  • Sell event tickets directly through a ticketing system
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Feed

  • A social feed where members post opinions, news and more within the closed community
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Deals

  • Display new deals and offers for members to benefit from
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Polls & Surveys

  • Run polls and surveys and collect feedback
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Suggestion Box

  • Members send improvement suggestions, classified by type
  • Route suggestions in-app or by email to the relevant team
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Profiles

  • Index entities or individuals for members to look up and contact
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People & Companies

Who lives and works here, the companies they belong to and what they own.

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Company Management

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  • Register the companies whose employees use your app, with logo and contact details
  • Manage each company's members and managers, and link them to units
  • Company managers add and remove their own employees from the web app
  • Approve or decline the member requests that company managers raise
  • Decide what company managers are allowed to do
  • Keep billing addresses per company
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Users & Groups

  • A central directory of every resident, tenant and employee
  • Organize users into groups and sub-groups, with group managers
  • Target content, features and spaces at specific groups
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Custom Profiles

  • Add your own profile fields: text, numbers, choice lists, images and files
  • Make fields required or visible to admins only
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Vehicles

  • Register residents' vehicles with plate, make, model, colour and photo
  • Attach documents to each vehicle
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Pets

  • Register residents' pets with breed, microchip number and photo
  • Attach documents such as vaccination records
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Documents

  • Share documents with members, organized in categories and subcategories
  • Send documents to individual clients and see how many times each was opened
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Insights & AI

The numbers behind your community, and an assistant to ask about them.

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System Dashboards

  • Monitor data and key KPIs through embedded system dashboards
  • Analytics and insights reports per feature
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Power BI Integration

  • Connect Power BI or Qlik Sense to build your own advanced dashboards
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AI Assistant

NewBeta
  • Ask questions about your community's data in plain language
  • Connect ChatGPT, Claude, Gemini or your own local model
  • Answers respect each user's own permissions
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Platform & Administration

Your brand, your rules, across every site you run.

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White-label Mobile App

  • An iOS and Android app under your own brand, name and colours
  • Published on the App Store and Google Play under your name
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Web App

  • Members and company managers use RAY from any browser
  • NewShows your company's name to members
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Roles & Permissions

  • Admin, operator and security roles for every team
  • Choose exactly which features each role can use
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Features & Audiences

  • Turn features on or off and choose which groups see them
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Multi-location

  • Run several sites from one account
  • Limit roles to a single site and switch between sites in one click
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English & Arabic

  • The app and the admin portal in English and Arabic, right to left included
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Power-up Integrations

Plug RAY into the systems you already use.

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Connect the systems you already run

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Access Control

  • Open parking, entrances, elevators, meeting rooms and any other access point from the app
  • Users created in RAY are added to your access control system automatically
Already integrated
  • ZKTeco (ZKT)
  • HID
  • Genetec
  • + Your provider

These are existing integrations. RAY connects to the provider of your choice.

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Maintenance & Ticketing

  • Issues reported in RAY become work orders or tickets in your maintenance system
  • Status updates, and comments where the system supports them, flow back to the member in the app
Already integrated
  • IBM Maximo
  • MaintainX
  • Invida
  • + Your provider

These are existing integrations. RAY connects to the provider of your choice.

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Payment Gateway

  • Let users settle payments in the app
  • Apple Pay and Google Pay are activated where the gateway allows it
Already integrated
  • Mastercard Gateway (MPGS)
  • Stripe
  • Visa CyberSource
  • Telr
  • Amazon Payment Services
  • Network International N-Genius
  • Moyasar
  • ClickPay
  • + Your provider

These are existing integrations. RAY connects to the provider of your choice.

More integrations

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SADAD

  • Settle invoices through the SADAD payment system
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Zoho Books

  • Connect RAY invoicing with Zoho Books to keep invoices and payments in step with your accounts
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Microsoft Entra ID

  • Sync users from Microsoft Entra ID (formerly Azure AD) to RAY
  • Users are added and removed from your community automatically
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Microsoft Active Directory

  • Users log in to the app with their Active Directory credentials
  • Users are added and removed from your community automatically
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SMS Gateway

  • Let users log in to the app with their mobile number and a one-time code
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WhatsApp

  • Send WhatsApp messages from your WhatsApp Business account to external visitors, with their visit details and a unique QR code to access the premises
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Microsoft 365 Meeting Rooms

  • Meeting room availability from Microsoft 365 shows in the app
  • Bookings made on either platform appear in the other